Synergy Gates
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MAINTENANCE AND SUPPORT

We believe that professional maintenance and support is the right way to reduce software system TCO and ensure useful improvements and optimization steps. This is not only about availability of single units and modules it is about making sure that the entire IT-infrastructure is cost-effective and runs smoothly and reliably.

Perfective and corrective maintenance

Synergy Gates can enhance, re-engineer or customize your solution, tackling minor and major issues that trouble or hamper system performance and functionality.

Adaptive maintenance

Adaptive maintenance delivered by the Synergy Gates’s team ensures that your software and hardware work stably and reliably in the new, altered environment.

Scheduled maintenance

This service enables facilitated updates & releases management to ensure that your system or application stays in line with the latest technology, ahead of competition.

Full Cycle Services

Synergy Gates software maintenance services ensure all-round support – from impartial software assessment & consulting to 24/7 IT system maintenance. Synergy Gates releases your company’s staff of routine tasks and helps to optimize IT costs.

Seasoned Team

Our team of 70+ professionals with narrow specialization in software maintenance and support is uniquely qualified to solve the most difficult software problems and issues.

Out of the Box Technology Expertise

Our dedicated software maintenance team stays in line with the cutting-edge technology tendencies, which ensures maximum up time of your application and its dynamic compliance with the industry standards.

Budget Flexibility

Our maintenance and support outsourcing options comprise great flexibility: you pay only for the services you need and when you need them. As your maintenance needs change, Synergy Gates offers a wealth of options to switch to.

Software Support
We offer 1st, 2nd and 3rd level support services for applications developed by Itransition or by any third party vendor. Itransition team will help you with troubles of any complexity level — from providing workarounds & hot fixes to security audit and application enhancement. Our services include:

  • L1 Support: user guidance, standard issue fixing, monitor system data analysis, etc.
  • L2 Support: outsourced server administration, IT environment support (issue detection and fixing), proactive monitoring systems setup, etc.
  • L3 Support: source code issue resolution, application code optimization, new functionality realization, etc.

Software Support
We offer 1st, 2nd and 3rd level support services for applications developed by Itransition or by any third party vendor. Itransition team will help you with troubles of any complexity level — from providing workarounds & hot fixes to security audit and application enhancement. Our services include:

  • L1 Support: user guidance, standard issue fixing, monitor system data analysis, etc.
  • L2 Support: outsourced server administration, IT environment support (issue detection and fixing), proactive monitoring systems setup, etc.
  • L3 Support: source code issue resolution, application code optimization, new functionality realization, etc.

Software Support
We offer 1st, 2nd and 3rd level support services for applications developed by Itransition or by any third party vendor. Itransition team will help you with troubles of any complexity level — from providing workarounds & hot fixes to security audit and application enhancement. Our services include:

  • L1 Support: user guidance, standard issue fixing, monitor system data analysis, etc.
  • L2 Support: outsourced server administration, IT environment support (issue detection and fixing), proactive monitoring systems setup, etc.
  • L3 Support: source code issue resolution, application code optimization, new functionality realization, etc.

Start of a New Business

Itransition provides critical business intelligence and reliable market analysis that is vital for business decision making at this stage. This includes professional audit of hardware and software environment in correlation with the business objectives.

Business Expansion

Our main objective is to create an optimum and highly efficient operational process through fully integrated business automation. This includes integration with legacy infrastructure as well as the handling of other complex business modules including logistics, equipment tracking, cost strategies and marketing investments.

On-going Operations

Our consultancy services help businesses create a highly cost-efficient outsourcing business process to enable the company to concentrate on their core competence and primary objectives while delegating non-core IT processes. Our consultants will help you select the most appropriate engagement model to fit your business needs.

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